Posted: Tuesday, January 16, 2018 8:23 AM
USG : Danone Waters of America, Inc., a subsidiary of Danone, is looking forSupply Chain Customer Solutions Specialist : evian and Badoit in United States (US) for
Danone is a global food company holding top positions in healthy food through its four businesses: Fresh Dairy Products, Early Life Nutrition, Waters, and Medical Nutrition. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis.
For passionate people looking for autonomy and exciting career opportunities, Danone truly has something special inside.
Would you like to provide outstanding customer service while developing strong professional relationships with dedicated Customers, Sales teams, and the internal Supply Chain team? Then DWA has an excellent opportunity for you as a Customer Solutions Specialist. This position is based in White Plains, New York.
You will lead the order:to:delivery process for assigned and drive internal /opportunities partnerships towards long:term business growth and profitability.
A successful individual will leverage their proficiency to:
:Manage the order life cycle from creation to delivery by ensuring accuracy and compliance which includes terms of sale, lead time, inventory availability and bracket pricing.
:Communicate with customers by tracking shipments, inventory levels, and conducting gap analysis on performance measures.
:Professionally and promptly resolve customer topics and inquiries by thoroughly researching issues, identifying root causes and offering solutions.
:Drive customer collaboration routines to identify opportunities for improvement and aligning with DWA operations to maximize efficiency for win:win solutions.
:Lead the application of CPFR, VMI, or other data sharing tools and processes to improve order patterns, support volume growth, and optimize supply chain efficiencies.
:Manage the vendor consolidation program, executing transfers, tracking performance and leading business reviews.
:Work with partners to implement initiatives that can be shared across customers, geographies, and business units.
:Identify and drive solutions that improve DWA profitability and reduce total cost:to:serve.
:Complete related records, reports, and documentation required to support assigned customers.
:Collaborate with other departments as necessary to process orders: secure appointments, clarify transportation requirements, and monitor fill rate.
:Deliver specific and measurable cost savings and service improvements through process improvements and corrective action.
:Meet service level expectations as defined by the customer and dedicated customer teams.
:Actively participate in metric reviews with customer and dedicated customer teams.
:Work closely with the customers logistics staff on inventory deployment issues and provide the primary interface for managing and resolving logistics issues.
:Support the company's initiative on Innovation by providing detailed insights on the arrival dates of new products from France.
:Other duties as assigned
Minimum Experience and Qualifications:
:Bachelor's Degree; preferably in Supply Chain, Business or Economics
:Minimum 3 years' experience in Customer Service, Supply Chain or Logistics
:Intermediate Excel skills (v:lookups, pivot tables, data analysis)
:Working knowledge of SAP (P04 Production)
:Strong analytical and reporting skills
:Proven ability to manage multiple projects in a fast:paced multicultural environment
:Excellent communication skills at all levels of the organization (written and verbal)
:Capacity for quickly getting up to speed on customers' supply chain operations, developing extensive knowledge of behaviors and inefficiencies
:Anticipating issues before they arise and developing contingencies for resolution independently or collaboratively
:Ability to manag
• Location: Hudson Valley
• Post ID: 34676587 hudsonvalley