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Posted: Saturday, February 3, 2018 10:56 AM

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*
Join an exciting and growingteam at Oracle. Help support Oracle VM and the Linux Open Sourcecommunity. Make a difference in the adoption of Linux and virtualizationtechnology. Helping customers to succeed on Linux and Oracle VM is strategic toOracle's success. Work directly with customers via phone, email and web to helpthem use Linux and Oracle VM for their real world applications. Oursupport organization is part of the overall Linux and Oracle VM developmentteam at Oracle. You'll work directly with developers in a team that putscustomer support and satisfaction first. If you have a passion fortechnology and enjoy helping people, this may be a great place for you. We area global organization. We are currently looking for someone to work from 9am to6pm PT Monday through Friday.
Key duties include: Linux SystemAdministration, performance tuning, kernel debugging, linux / XenVirtualization, Technical Support / Customer Service
As a member of the Support organization, your focus is to deliver post-salessupport and solutions to the Oracle customer base while serving as an advocatefor customer needs. This involves resolving post-sales non-technical customerinquiries via phone and electronic means, as well as, technical questionsregarding the use of and troubleshooting for our Electronic Support Services. Aprimary point of contact for customers, you are responsible for facilitatingcustomer relationships with Support and providing advice and assistance tointernal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer,you will be the technical interface to customers, Original EquipmentManufacturers (OEMs) and Value-Added Resellers (VARs) for resolution ofproblems related to the installation, recommended maintenance and use of Oracleproducts. Have an understanding of all Oracle products in their competenciesand in-depth knowledge of several products and/or platforms. Also, you shouldbe highly experienced in multiple platforms and be able to complete assignedduties with minimal direction from management. In this position, you willroutinely act independently while researching and developing solutions to customerissues.
Job duties are varied andcomplex utilizing independent judgment. May have project lead role. 7 yearsexperience with Core products or 7 years experience with Applicationsproducts and have a technical degree i.e., BS Computer Science/ManagementInformation Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPAOR (for Applications) proven professional/ technical experience, i.e.,demonstrating an understanding of Applications at a functional and technicallevel (preferably Oracle)
**Job:** **Support*
**Organization:** **Oracle*
**Title:** *Technical Analyst 4-Support*
**Location:** *CO,Colorado-Colorado Springs*
**Requisition ID:** *170012ZY*
**Other Locations:** *United States*
Associated topics: c, electrical engineering, informatic, information technology, machine learning, malware, matlab, programmer, python, software engineer

Source: http://www.jobs2careers.com/click.php?id=4625702772.96


• Location: Hudson Valley

• Post ID: 35678072 hudsonvalley
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