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Posted: Wednesday, January 17, 2018 3:49 PM

Job Description:/h3:
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Promoting customer satisfaction and repeat business.
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Scheduling appointments for maintenance visits and sales appointments.
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Offer new products and services to new and existing customers.
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Insuring customer satisfaction and continued business.
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Proactively places outgoing customer telephone calls to installed base in support of company promotion and upgrade campaigns. Make outbound calls to find maintenance and service work during slow activity times.
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Follows up on cancelled or sales calls not closed to gain client feedback on why the sale was not completed or the appointment was cancelled.
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Ensure all calls are answered by the third ring.
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Direct the customer to the appropriate department for questions of concern.
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Follow:up by phone on scheduled maintenance program visits.
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Perform other administrative office duties as needed.
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Market maintenance agreement programs to all incoming callers.
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Maintain service database and update customer information as it changes.
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Generates leads for outside sales staff.
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Participate in all company meetings.
Company Description:/h3:
A note from the owner...
For over 35 years, Astar Heating and A/C, Inc. has been providing the highest quality heating and air conditioning service in Orange County New York. It has survived 3 recessions in Middletown and continues to grow. In a time when people are holding tight to their wallets, they continue to utilize Astars service for many reasons; the biggest of which is the quality of our employees. Astar only employs technicians and administrators who are dedicated to doing their job with the utmost technical, ethical and moral values. Astars technicians are not motivated by commission, but by the complete satisfaction of the customer.
In 1976, I started Astar Heating and A/C, Inc., my first employee being a local BOCES graduate. I was fortunate to have kept him with me for over 20 years and hired many of his BOCES friends, one of whom is still with Astar today as our Installation Manager and another as our Service Manager. 35 years later, here we are. Astar Heating and A/C, Inc. is recognized by Lennox for outstanding dealer performance for 2014Its so important to stress that Astar is unique because of the people we employ. All of our technicians are honest and highly trained, with an amazing work ethic. Too often, poorly trained technicians troubleshoot the first symptom they see, without seeing the big picture. This often leads to more problems. Astar treats the home or building as a system. Our technicians provide you, the customer, with the confidence that we will give you an accurate diagnosis with a fair price. At Astar, we have a 100 satisfaction guarantee. There is no risk in investing your money with us. If you ever invest your money in a repair with short lived results, we will refund you and apply the credit to the next solution. We also provide true emergency service with backup, 24/7. When you call youll speak to a trained service technician to determine if you need to be seen immediately.
Read more: astarheating/ixzz4RFdAj6A8
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Your trusted heating and air conditioning contractor serving Orange County, NY since 1976
One more thing that sets Astar apart from all the other companies is my continued involvement. We are the only company built to this size in which the owner/president is visible and hands:on in the day:to:day activities. I have a trunk full of tools and instruments available and can solve any problem that my technician can, just a little slower and with a lot more talking I pride myself on being involved in the company that I built to make sure that you receive the highest quality service and I look forward to working with you.What youll find here...
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Source: https://www.tiptopjob.com/jobs/76704131_job.asp?source=backpage


• Location: Hudson Valley, middletown

• Post ID: 34876947 hudsonvalley
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